Refund Policy

1. The 14-day refund window

If uptrend.today isn't right for you, ask for a refund within 14 days of your first payment for a plan and we'll refund it in full. No reason needed. This applies to monthly and yearly plans alike.

On the Max plan's 7-day free trial, the 14 days start from the first payment after the trial ends, not from the day you started the trial.

2. Renewals

Renewal payments are generally not refundable. When you cancel, your plan stays active until the end of the period you've paid for, and you won't be charged again.

If a renewal caught you by surprise, for example you meant to cancel and forgot, email us within 14 days of the charge and tell us you haven't used the paid features since. We review these case by case and refund where it's fair.

3. Free trial

The Max plan includes a 7-day free trial. Cancel any time before it ends and you won't be charged. The Focus plan has no trial.

4. Changing plans

You can have one active plan at a time. To switch, change your existing plan where you bought it rather than buying a second one.

• Upgrading (for example Focus to Max) takes effect right away, and you're credited for the unused time on your current plan, so you never pay twice for the same period. On the web, in the desktop apps and on Google Play, you're charged only the difference for the rest of your current period. Where the store can't charge a difference, such as monthly to yearly on Google Play, the credit is added as extra time on your new plan instead.
• On the App Store, Apple handles upgrades its own way: it charges the full price of the new plan, refunds the unused part of your old plan to your original payment method, and your billing date moves to the day you upgraded.
• Downgrading (for example Max to Focus, or yearly to monthly) takes effect at your next renewal. You keep your current plan until then.

5. How to cancel

• Web, Mac or Windows: use the link to manage your subscription in any Paddle receipt email, or email us and we'll cancel it for you.
• iPhone or iPad: open Settings → your name → Subscriptions → uptrend.today on your device.
• Android: open Google Play → Payments & subscriptions → Subscriptions → uptrend.today.

Deleting your account doesn't cancel an App Store or Google Play subscription. Cancel it there first. See Delete account.

6. App Store and Google Play purchases

Apple and Google take payment for subscriptions bought in their stores, and only they can issue refunds for them. Their own refund policies apply. We can't refund these purchases ourselves, but if you have trouble, write to us and we'll help where we can.

7. How refunds are paid

Purchases on the web and in the desktop apps are sold by Paddle.com, our online reseller and Merchant of Record, so Paddle appears on your statement and returns the money. Refunds go back to the original payment method, usually within 5 to 15 business days depending on your bank. When a refund is issued, your paid plan ends and your account returns to the free Basic plan. Your data stays.

8. Exceptions

We may decline refund requests that show clear signs of abuse, such as repeated subscribe and refund cycles, or fraud. If you open a chargeback with your bank instead of contacting us, we may suspend paid features while it's resolved. Please write to us first; it's usually faster.

9. Your legal rights

Nothing in this policy limits rights you have under the consumer laws of your country. See our Terms of Service for the rest of the terms that apply to the Service.

10. Contact us

Email contact@uptrendsoft.com from the email address on your account, with the subject "Refund request". We reply within 5 business days.